Shipping policy

Last updated: 26 October 2026

Shipping destinations

FDIVINEK offers international delivery to supported destinations. Available destinations and shipping options are shown at checkout. We cannot guarantee delivery to every country or address.

Processing and dispatch

Orders are normally processed and dispatched within 2 business days after payment confirmation, excluding weekends and public holidays. Products requiring production, personalisation or additional processing will have their processing times stated on the relevant product page.

Processing time is separate from transit time.

Estimated delivery time

Standard shipping generally takes 5–20 business days after dispatch under normal conditions. Business days exclude weekends and relevant public holidays. Allow additional time for any production or personalisation period stated on the product page.

Transit estimates are not guaranteed arrival dates. Customs checks, carrier disruptions and peak periods can affect delivery. If a delay affects your order, contact us for assistance.

These estimates do not override an agreed delivery deadline or your statutory rights. Where UK consumer rules apply and no different delivery period has been agreed, delivery must take place without undue delay and within 30 days of the purchase contract being made.

Standard shipping costs

• US$47.99 or more: free standard shipping.
• Below US$47.99: US$9.99 standard shipping per order.

Eligibility is based on the merchandise subtotal after discounts, excluding shipping and taxes. Any automatic or welcome discounts are deducted before checking the US$47.99 free-shipping threshold.

These rates apply to supported destinations. Review the shipping charge and total at checkout before paying. If checkout uses another currency, review the equivalent amounts displayed there.

Tracking your order

After dispatch, we will email your tracking details. You can use the carrier link provided or visit our Track Your Order page.

The tracking page offers an optional 17TRACK query tool. Submitting a query sends the tracking number and associated technical request information to that provider, as explained in our Privacy Policy.

If you cannot find your tracking details or the tracking information seems incorrect, email sales@fdivinek.com with your order number.

Customs, duties and taxes

For supported shipping destinations, the amount shown at checkout is the final total for your order and includes any applicable import duties, import taxes and customs clearance fees. You will not be required to pay additional shipping or import charges to receive your order.

If a carrier or customs authority requests an additional payment, please contact sales@fdivinek.com before paying. FDIVINEK will investigate and resolve the issue and bear any applicable additional import duties, import taxes or customs clearance fees, rather than passing them on to you.

Customs processing can affect timing, but it does not automatically remove our delivery obligations or your legal remedies.

Address changes

Please check your delivery details before ordering. If a correction is needed, contact us promptly, preferably within 24 hours. We will try to make changes while fulfilment can still be updated, but cannot guarantee a change or redirection after dispatch.

This operational limitation does not remove any applicable cancellation or return rights.

Delayed, missing, damaged or incorrect deliveries

Contact sales@fdivinek.com promptly if your parcel has not arrived by the applicable delivery deadline, tracking shows a delivery you have not received, or an item arrives damaged or incorrect.

Include your order number and a brief description of the issue. Photographs of damage and packaging are helpful where available.

We will coordinate with the relevant supplier or carrier and arrange the remedies required by your purchase agreement and applicable law. Our responsibility to provide those remedies is separate from any insurance or compensation we seek from a carrier.

For consumer purchases, delivery risk remains with us until you or your nominated recipient physically receives the goods. An exception may apply if you independently commission a carrier that we did not offer.

There is no seven-day reporting cutoff in this policy that removes your statutory rights. See our Refund Policy for cancellations, returns and refunds.

Contact

Orders and delivery enquiries: sales@fdivinek.com
WhatsApp: +44 7450 314299

Customer service operates Monday–Friday, aiming to reply within 24–48 hours. This response target does not extend any applicable legal deadline.