Privacy policy

Last updated: 15 October 2026

1. Who we are

FDIVINEK is operated by HUALUNXIAJIA LTD ("FDIVINEK", "we", "us" or "our"). We are the data controller for our use of personal information described in this policy.

This policy covers fdivinek.com, purchases, customer enquiries and our store features. Our store is hosted by Shopify. Some providers also process information for their own purposes, as explained below.

Privacy contact: info@fdivinek.com
Registered office: 27 Old Gloucester Street, Holborn, London, WC1N 3AX, United Kingdom.

This is our registered office, not a returns address. For return instructions, contact sales@fdivinek.com.

2. Information we collect and its sources

Depending on your interaction with the store, we process:

• Contact and delivery details: your name, email, billing and shipping addresses, and telephone number when provided.
• Purchase information: products, order history, payment method and status, and cancellation, return and refund records.
• Account information: details supplied or generated when you access or manage a customer account.
• Communications: enquiries, messages and supporting information you send to us.
• Subscription information: your email address, marketing preferences and consent or unsubscribe records.
• Technical and interaction information: IP address, browser and device information, identifiers, pages visited, product and shopping interactions, and referral or advertising interactions collected through relevant store tools.

We receive information from you, from your browser, and from providers involved in store services, payments, fulfilment and delivery.

Payments are handled by Shopify and the relevant payment providers. The payment information available to us depends on the method and provider used; this policy does not mean that we receive every payment detail entered at checkout.

Some information, such as your delivery address, is necessary to fulfil a purchase. Without it, we may be unable to provide the requested service. Marketing subscriptions are optional.

3. Purposes and legal bases

Where UK or EEA data protection law applies, we use the following bases:

• Contract: processing purchases and payments, managing requested account services, arranging delivery, and handling contractual enquiries, cancellations, returns and refunds.
• Legal obligations: maintaining required transaction and business records and responding to legally binding requests.
• Legitimate interests: maintaining store security, preventing fraud and misuse, handling general enquiries, and establishing or defending legal claims. We balance these interests against your rights and interests.
• Consent: sending email marketing you request and using optional tracking, analytics, personalisation or advertising technologies where consent is required.

Withdrawing consent does not affect processing that was lawful before withdrawal.

4. Marketing and transactional messages

If you subscribe, we may email new arrivals, product updates and offers. Unsubscribe through the link in a marketing email or contact info@fdivinek.com.

Necessary order, payment, delivery and support messages are separate from marketing. Placing an order or creating an account does not by itself constitute marketing consent.

5. Cookies, browser storage and privacy choices

Cookies and similar technologies support shopping sessions, checkout, security and preferences. Analytics and advertising tools can also collect information about store interactions and campaign performance.

Our Shopify cookie banner is enabled for configured regions. When it appears, select Manage preferences to review the available categories, or use its acceptance or rejection controls. Consent-required technologies must not be used for their optional purposes without the required permission.

Browser settings let you remove or restrict cookies and site data. Clearing site data can reset saved choices, account sessions, cart information and the wishlist. Browser controls do not necessarily stop every form of server-side processing or data sharing.

For help changing a preference, withdrawing consent or objecting to processing, contact info@fdivinek.com. Advertising-related choices are also described in Section 11.

Wishlist

The wishlist stores saved product identifiers, titles, product links and image links in the current browser's local storage. The wishlist feature does not synchronise this list with your customer account or other devices. Remove individual products through the wishlist or clear the site's browser data to remove the stored list.

This does not mean that separate analytics tools cannot record interactions with the store. Their processing is subject to the applicable privacy choices.

6. Who receives information

Relevant recipients include:

• Shopify and its service providers supporting the store;
• payment providers processing purchases and refunds;
• suppliers, fulfilment services, order-management integrations and carriers handling purchases and delivery;
• providers supporting customer communications and store operations;
• Google and other relevant analytics or advertising service providers, subject to applicable permissions;
• professional advisers and authorities where required for legal obligations, disputes or protecting rights.

For example, fulfilling an order can require giving a supplier or carrier your name, delivery address, contact details and relevant purchase information.

Information may also be disclosed as necessary during a business sale or restructuring, subject to applicable legal protections.

7. Shopify and Google services

Shopify hosts the store and processes information when you browse or purchase. Shopify Network Intelligence is enabled. Its enhanced services use information about interactions with our store, other merchants and Shopify to support personalisation, store improvement, protection and advertising-related features. Information is shared with Shopify and relevant service providers, which may be located outside your country.

Shopify acts as an independent controller for certain enhanced services and customer-facing services such as Shop and Shop Pay. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for its processing and rights controls.

The Google & YouTube integration is enabled for analytics and advertising-related services. Depending on the relevant permissions and configuration, Google tools process technical, browsing and shopping-event information to measure activity and campaign performance and support advertising. See Google's Privacy Policy for Google's processing and available choices.

8. Optional tracking through 17TRACK

Our tracking page provides an embedded 17TRACK query tool. Opening that page alone does not load the third-party 17TRACK query script or results frame. Submitting a valid tracking number with TRACK loads the provider and sends the number to retrieve shipment updates. The connection also exposes technical request information, such as your IP address and browser information, to the provider.

This tool does not automatically send your customer account, name, email or full delivery address as part of the query. Information you enter directly into 17TRACK is subject to its own processing.

See the 17TRACK Privacy Policy. You may instead use the carrier link in your shipment information, where available, or contact sales@fdivinek.com for assistance.

9. International processing

Information can be processed outside your country. Our Shopify privacy settings identify the United States as the store's data-hosting location. Shopify also uses international affiliates and subprocessors.

Transfers handled by Shopify are covered by its Data Processing Addendum. Its European provisions describe binding corporate rules for relevant EEA intra-group transfers, standard contractual clauses and the UK International Data Transfer Addendum where applicable, and relevant adequacy arrangements. These are Shopify's arrangements, not a statement that every other recipient uses the same mechanism.

Suppliers, carriers and other service providers may process relevant information in the countries involved in fulfilling your order. The optional 17TRACK service separately describes processing in China and the United States and its transfer arrangements in its privacy notice. Google describes its international processing and protections in its privacy notice.

For further information about a particular recipient or the safeguards relevant to your information, including how to obtain relevant contractual information subject to necessary redactions, contact info@fdivinek.com.

10. Retention and security

We retain information according to its purpose:

• order and transaction records for fulfilment, after-sales service and applicable accounting, tax and legal requirements;
• support communications for resolving enquiries and relevant complaints or disputes;
• subscription information for the subscription's duration, with limited suppression records retained where needed to respect an unsubscribe request;
• security and technical records for maintaining services and investigating misuse;
• wishlist entries in your browser until removed or the site's browser data is cleared.

Records may be retained longer where required by law or necessary for an ongoing dispute. We use reasonable organisational and technical safeguards, but no transmission or storage method can be guaranteed completely secure.

11. Your rights and choices

Subject to your location, applicable law and relevant exceptions, you may request access, correction, deletion, portability, restriction or objection, and withdraw consent. You may also have rights relating to certain solely automated decisions and to opting out of sale, sharing or targeted advertising.

Email info@fdivinek.com to make a request or appeal a decision where applicable. We may verify your identity and an authorised representative's authority. We respond within the applicable legal time limit and do not unlawfully discriminate against you for exercising your rights.

Advertising-related disclosures may qualify as "sale", "sharing" or "targeted advertising" under certain US laws even without a monetary payment. Our Data Sharing Opt-Out page provides Shopify's regional opt-out controls. You may also submit a request by email. If the controls do not appear or an operation does not confirm success, contact us rather than assuming your choice was saved.

12. Children and external websites

The store is intended for a general adult audience and is not directed at children. Contact info@fdivinek.com if you believe a child has supplied information that we should not retain.

External websites and services have their own privacy practices. Review their notices before providing information. An external link does not remove our responsibility for processing for which we are responsible.

13. Complaints and changes

Contact info@fdivinek.com with concerns. You may also complain directly to the relevant regulator. In the UK, contact the Information Commissioner's Office. EEA authorities are listed by the European Data Protection Board.

We may update this policy as our practices or legal requirements change. We will update its date and provide additional notice or obtain consent where required.