Returns & Refunds

If something is not right with your order, please contact sales@fdivinek.com. We will help you understand the next steps.

Return Window

For eligible change-of-mind returns, notify us within 14 calendar days, starting on the day after you receive your goods.

If items from the same order arrive separately, the period starts on the day after you receive the last item. This is the deadline to notify us, not the deadline for the returned parcel to arrive.

For UK and EU statutory withdrawals, send the goods back within 14 days after notifying us.

Return Conditions

Please handle goods only as reasonably necessary to inspect them. Return them with their tags, accessories and original packaging where reasonably possible.

Normal inspection or missing packaging alone does not remove statutory return rights. Where legally permitted, we may deduct a reasonable amount for reduced value caused by excessive handling, use or damage.

Vintage and sale items remain subject to applicable consumer rights.

Personalised & Custom-Made Items

Goods genuinely made to your individual specifications or clearly personalised are not eligible for change-of-mind returns or refunds, where permitted by applicable law.

This exception applies only to qualifying products where the restriction is disclosed before purchase. Standard size or colour choices, or simply producing an item after ordering, do not automatically qualify.

This restriction does not affect your rights if goods are faulty, damaged, incorrect, misdescribed or not supplied as agreed.

How to Return an Item

Step 1 — Tell Us

Email sales@fdivinek.com with your order number and the item(s) you wish to return.

A reason is helpful but is not required when exercising an applicable statutory withdrawal right. You do not need to log into an account to notify us.

Step 2 — Receive Return Instructions

We will provide the appropriate return address and instructions for your order.

Please contact us before posting so we can direct your parcel correctly. Do not use the dispatch address printed on the original package unless we confirm it. Our approval is not a condition for exercising a valid statutory withdrawal right.

Step 3 — Pack and Send

Package the goods securely and include your order information. Keep your postage receipt and send us the tracking details or proof of dispatch.

For change-of-mind returns, you pay return postage where this has been disclosed before purchase and is permitted by law.

Step 4 — Refund Processing

We will complete inspection and initiate eligible refunds to the original payment method within 48 hours of receiving the returned goods.

Your bank or payment provider may take additional time to display the refund. Any earlier statutory refund deadline, including one triggered by valid proof of return, takes priority.

Damaged, Faulty or Incorrect Goods

Contact us promptly with your order number, a description of the issue and photographs where available.

We will arrange the appropriate remedy under applicable law and cover necessary costs for issues that are our responsibility. Your remedy does not depend on us first receiving compensation from a carrier.

The 14-day change-of-mind window does not limit statutory rights concerning defective or non-conforming goods.

Delivery Charges

For qualifying statutory cancellation of an entire order, we refund standard outward delivery charges where required. Additional charges for express or premium delivery need not be refunded beyond the standard-delivery amount.

Necessary return costs for qualifying faulty, damaged, incorrect or misdescribed goods are our responsibility.

Cancellations & Exchanges

Contact us promptly if you wish to cancel an order. For ordinary goods, we will try to stop fulfilment before dispatch. If dispatch cannot be stopped, applicable withdrawal and return rights still apply.

The personalised-goods exception above applies where legally permitted.

For exchanges, contact us before returning your item so we can discuss availability and the appropriate process.

Your Statutory Rights

This policy does not restrict mandatory consumer rights.

For EU statutory withdrawals, reimbursement is due within 14 days of notification, although we may withhold it until we receive the goods or valid evidence of dispatch, whichever occurs first.

For UK statutory withdrawals where we have not offered to collect the goods, reimbursement is due without undue delay and within 14 days of receiving the goods or valid evidence of dispatch, whichever occurs first. Where we have offered collection, the applicable notification-based deadline applies.

Contact: sales@fdivinek.com