Frequently asked questions

We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as Shop Pay, Apple Pay and Google Pay. Other options may be available depending on your location and device. Please refer to checkout for the payment methods available to you.

Please contact sales@fdivinek.com as soon as possible, preferably within 24 hours of ordering. We will try to update your address before dispatch if our fulfillment partner can make the change. Changes cannot be guaranteed, even within the first 24 hours, because dispatch may happen earlier.

Contact us promptly with your order number. For ordinary items that have not shipped, we will help stop fulfillment and arrange the applicable refund. If an order has already shipped and cannot be intercepted, we will explain the applicable cancellation and return process. There is no automatic 48-hour cut-off on your statutory rights. Genuine personalised items may have a change-of-mind exception where permitted and disclosed in advance.

Subscribe to our marketing emails for US$5 off your first order with no minimum purchase. All eligible merchandise is included. Enter WELCOME5 at checkout with the same subscribed email address, and confirm your subscription first if requested.

The offer is limited to one use per eligible customer. It combines with our ongoing automatic 10% discount: 10% is deducted first, then the US$5 welcome discount is applied. It cannot be combined with other discount codes and does not reduce shipping or taxes. The discount cannot exceed the eligible merchandise total. Free shipping is calculated from the merchandise total after all discounts. Creating an account alone does not subscribe you to marketing emails.

We offer international delivery to our supported destinations. Available countries and delivery options are shown at checkout. Please contact us before ordering if your destination is not listed. See our shipping policy.

Orders are normally processed and dispatched within 2 business days after payment confirmation, excluding weekends and public holidays. Items requiring production, personalisation or additional processing will have their processing times stated on the relevant product page.

Standard delivery is estimated at 5–20 business days after dispatch under normal conditions. Production or customisation time is additional. Carrier delays, customs processing and other disruptions can affect delivery; the estimate is not a guaranteed arrival date.

Standard shipping is free on orders with a merchandise total of US$47.99 or more after all discounts, to supported destinations. Below US$47.99, standard shipping costs US$9.99 per order.

For example, three US$19.99 wrap sets total US$59.97. After 10% off and an eligible US$5 welcome discount, the merchandise total is US$48.98 and qualifies for free standard shipping. Shipping and taxes do not count towards the threshold.

For supported destinations, your checkout total includes any applicable import duties, import taxes and customs clearance fees. You will not be required to pay additional shipping or import charges to receive your order. If a carrier requests an extra payment, contact sales@fdivinek.com before paying so we can resolve it at our cost. See our shipping policy.

Use the tracking number from your shipping confirmation on our Track your order page. A tracking number is different from your store order number. You can also open the tracking link in your shipping email or view your order through your account.

If delivery exceeds the estimated window, tracking stops updating, or the carrier marks a parcel delivered but you cannot locate it, email sales@fdivinek.com promptly. We will investigate with the fulfillment partner and carrier and explain the appropriate next steps. Carrier claims do not replace your applicable customer remedies.

For eligible items, notify us within 14 calendar days, starting on the day after you receive the goods. If one order is delivered in separate shipments, the period starts on the day after the final item is received, subject to applicable law. This is the deadline to request a return, not a requirement for the parcel to reach us within 14 days. Contact us for the correct address and instructions. Your mandatory consumer rights remain unaffected; see our returns policy.

Pieces made to your genuinely personal specifications may be excluded from change-of-mind returns only where applicable rules permit and the exception is explained before purchase. Standard size or colour choices, or simply making an item after an order, do not automatically make it personalised.

Vintage and discounted items are not automatically excluded from returns. Faulty, damaged, wrong or misdescribed items remain subject to applicable remedies, including personalised goods.

Email sales@fdivinek.com promptly with your order number, a description and clear photos of the item and packaging where available. Keep the packaging if possible. We will assess the issue and arrange the appropriate remedy under applicable rules, covering necessary merchant-responsibility costs. You do not have to wait for our carrier to pay a claim.

Contact us first so we can provide the supplier return address for your order. Do not use an address from the original parcel without checking with us.

For change-of-mind returns, you pay return postage where this has been disclosed and permitted. Original delivery charges are refunded where applicable rules require. For qualifying damage, wrong-item or quality issues, we bear the necessary merchant-responsibility costs. There is no blanket rule that all shipping fees are non-refundable.

Eligible returns are inspected and refunds issued within 48 hours of receipt. The time it takes for the refund to appear in your account depends on your payment provider. Any earlier refund deadline required by applicable law takes precedence.

It is a material-aware selection, not a guarantee that every component is plastic-free or that a product removes microplastics. We consider known materials and intended use; mixed components, coatings and trims can vary. Read the individual description and our materials guide, or ask us before buying.

Check the available measurements, material details and care instructions on the product page. If information is missing or you are unsure about fit or care, contact info@fdivinek.com before ordering. Product construction and sizing can differ between pieces.

Pre-owned pieces can show signs of age or wear. Read the individual condition description and review the photos; ask us for clarification or available provenance details before purchasing.

Lucky Charms are selected for their appearance and symbolic meaning. They are not a promise of luck, protection or a medical benefit.

For general enquiries: info@fdivinek.com. For orders and returns: sales@fdivinek.com. WhatsApp: +44 7450 314299. We aim to reply within 24–48 hours, Monday–Friday.

To view available order history, sign in to your account using the email address used at checkout. If you cannot find an order or confirmation email, check your spam folder and contact us.